Contact

For any questions, support needs, partnership inquiries, or privacy-related requests, please email us:
support@knowallia.com

We aim to respond as quickly as possible, typically within 1–3 business days.

What to include in your email

Your full name
The email address you want us to respond to
Your topic (Support, Billing, Sales/Partnerships, Press, Security, Privacy/Data Request)
A clear description of your request
Relevant screenshots or attachments (optional). Please avoid sending sensitive data (passwords, full payment details).

Privacy notice (data collection & processing)

Data controller

Knowallia (“we”, “us”, “our”).
Contact email:
support@knowallia.com

What data we collect

Identity & contact data: name, email address, company/organization (if you provide it).
Message content: the information you include in your email and any follow-up correspondence.
Attachments: files you send (if any) and related metadata (file name/type/size).
Technical/log data (if applicable): basic security and operational logs related to receiving and processing your message (e.g., timestamps, mail delivery logs, and anti-spam signals).
Preference data: your communication preferences and consent choices (where applicable).

Why we use your data

To respond to your inquiry and provide customer support.
To process billing, sales, partnership, or press requests.
To handle privacy, data, or security requests.
To protect our services and users (fraud/spam prevention and security monitoring).
To comply with legal obligations, where applicable.

Legal bases (where applicable)

Consent: when you choose to contact us and share information; and where you explicitly opt in for certain communications.
Contract / pre-contract steps: to respond to requests related to our services or potential business relationship.
Legitimate interests: to run our business, respond to inquiries, and keep our communications secure (balanced against your rights).
Legal obligation: when laws require us to retain or disclose certain information.

Who we share data with

We may share your information with trusted service providers that help us operate our communications and support workflow
(for example, email hosting, ticketing/helpdesk tools, and spam/security services). They are authorized to process data only
as needed to provide services to us and are expected to protect it.

International transfers

If your data is transferred outside your country/region, we take steps designed to ensure appropriate safeguards
(for example, contractual protections) as required by applicable law.

How long we keep your data

We keep contact communications only as long as necessary to respond, resolve issues, maintain appropriate business records,
and meet legal or security requirements. Retention periods may vary depending on the nature of the request and applicable law.

Your rights

Depending on your location, you may have rights such as access, correction, deletion, restriction, objection, and portability,
and you may withdraw consent where processing is based on consent.

To exercise your rights, email
support@knowallia.com
with the subject “Privacy Request” and include:
(1) your name, (2) the email address you used, and (3) details of your request. We may ask for verification to protect your information.

Security

We use administrative, technical, and organizational measures intended to protect personal data. No method of transmission
or storage is 100% secure, but we work to reduce risk.

Children

Our services and contact channels are not intended for children. If you believe a child has provided personal data,
contact us at support@knowallia.com.

Updates to this notice

We may update this notice from time to time. The most current version should be available on this page or in our full Privacy Notice.

Suggested email subjects

Support: “Support Request — [short summary]”
Billing: “Billing Question — [invoice/order reference]”
Sales/Partnerships: “Partnership Inquiry — [company name]”
Security: “Security Report — [short summary]”
Privacy/Data: “Privacy Request — [access / deletion / correction / objection / portability]”