Terms of Service

Last updated: 8 February 2026

These Terms of Service (“Terms”) govern your access to and use of the Knowallia website, applications, and related
services (collectively, the “Service”) provided by Knowallia (“Knowallia,” “we,” “us,” or “our”). By accessing or using
the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Important notice: The Service is provided “as is” and “as available.” We disclaim warranties and limit
our liability to the maximum extent permitted by law. Please read these Terms carefully.

1) Eligibility

You must be able to form a binding contract to use the Service. If you use the Service on behalf of a company or other
entity, you represent that you have authority to bind that entity to these Terms.

The Service is not intended for children. If you are under the age at which you can consent to data processing in your
jurisdiction (or under 13 in the United States), you may not use the Service. If you believe a child has provided
personal information, contact us at support@knowallia.com.

2) Changes to the Service and Terms

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may also update
these Terms from time to time. The “Last updated” date indicates the latest revision. Your continued use of the Service
after changes become effective constitutes acceptance of the updated Terms.

3) Accounts, Security, and Access

You may need an account to use certain features.
You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
You agree to provide accurate information and keep it up to date.
We may refuse, suspend, or terminate access at our discretion, including for suspected misuse or security risk.

4) Acceptable Use

You agree not to, and not to assist others to:

Violate any law, regulation, or third-party rights.
Use the Service for unlawful, harmful, abusive, harassing, threatening, hateful, deceptive, or fraudulent purposes.
Interfere with or disrupt the Service, security, or networks (including probing, scanning, or testing vulnerabilities).
Bypass or attempt to bypass rate limits, access controls, or other security measures.
Scrape, crawl, harvest, or collect data from the Service by automated means except as expressly permitted by us.
Reverse engineer, decompile, or attempt to extract source code or underlying components except where prohibited by law.
Introduce malware, spyware, or other harmful code.
Use the Service to generate or disseminate content that infringes intellectual property or privacy rights.

5) User Content and Inputs

The Service may allow you to submit, upload, transmit, or otherwise make available content, text, files, prompts, or
other materials (“User Content”). You retain any rights you have in your User Content, subject to the licenses below.

You represent and warrant that you have all rights necessary to submit User Content and that doing so does not violate
any law or infringe any third-party rights.

License to Knowallia

You grant Knowallia a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store,
process, reproduce, modify (for technical purposes), communicate, publish, display, and distribute your User Content to:
(a) operate, maintain, and provide the Service; (b) improve, develop, and enhance the Service; (c) comply with legal
obligations; and (d) protect the safety, security, and integrity of the Service and users.

Where permitted by applicable law, you also grant Knowallia the right to use User Content and associated usage data in
aggregated and/or de-identified form for analytics, research, and product improvement, and (unless you opt out where
applicable) to help develop or improve automated systems, including machine learning models.

6) Outputs, Information Disclaimer, and Your Responsibility

The Service may provide results, recommendations, summaries, suggestions, or other outputs (“Outputs”). Outputs are for
informational purposes only and may be inaccurate, incomplete, or outdated. You are responsible for evaluating Outputs
and deciding whether to rely on them.

Do not treat Outputs as professional advice (medical, legal, financial, safety, or otherwise).
You assume all risk associated with use of Outputs, including any actions you take based on Outputs.
You are solely responsible for compliance with laws and for your User Content and how you use the Service.

7) Intellectual Property

The Service, including its software, design, text, graphics, logos, and other content (excluding User Content), is owned
by Knowallia or its licensors and is protected by intellectual property laws. You may not use our trademarks without
our prior written permission.

8) Paid Features, Subscriptions, and Billing (If Applicable)

Certain features may require payment. If you purchase a subscription or paid feature, you agree to pay all fees and taxes
and authorize us (and our payment processors) to charge your chosen payment method. Fees are non-refundable except where
required by law or expressly stated otherwise at purchase time.

We may change pricing, plans, or features at any time. If required by law, we will provide notice of material changes.

9) Third-Party Services and Links

The Service may integrate with or link to third-party websites, tools, APIs, content, or services (including analytics,
hosting, payment processors, customer support tools, and advertising networks). We do not control third parties and are
not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and may
be governed by their terms and privacy policies.

10) Privacy, Data Collection, Cookies, and Analytics

We collect, use, disclose, and otherwise process information about you as described in this section and as permitted by
applicable law. By using the Service, you consent to such processing to the maximum extent allowed.

What we collect

Information you provide: name, email, username, messages, forms, uploads, prompts/inputs, feedback,
support requests, and any other information you choose to submit.
Account and transactional data: subscription status, payment-related metadata (processed by our payment
processors), invoices/receipts, and customer support history.
Automatically collected data: IP address, device identifiers, cookie identifiers, browser type, OS,
language, time zone, referring/exit pages, clickstream, pages viewed, session duration, search queries, crash logs,
performance diagnostics, approximate location derived from IP, and other usage data.
Cookies and similar technologies: cookies, pixels, SDKs, local storage, and server logs to remember
preferences, secure sessions, measure usage, and improve the Service.
Data from third parties: information from authentication providers, analytics and advertising partners,
data enrichment providers, and public sources, subject to their policies and applicable law.

How we use information

Provide, operate, maintain, and secure the Service.
Personalize content, features, and user experience.
Monitor, analyze, and improve the Service (including through analytics).
Develop new features, products, and functionality.
Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
Communicate with you about updates, security alerts, and administrative messages.
Send marketing communications where permitted; you can opt out (see below).
Comply with legal obligations and enforce these Terms.

Analytics, tracking, and advertising

We may use analytics and tracking tools (such as log analytics, cookie-based analytics, pixels, and SDKs) to understand
how users interact with the Service, measure performance, attribute traffic, and improve features. We may also work with
advertising and measurement partners to deliver and measure advertisements, including interest-based advertising where
permitted by law. These partners may use cookies or similar technologies to collect information across time and services.

Depending on your location, you may have the right to opt out of certain processing, including certain forms of targeted
advertising, “sharing,” or “selling” of personal information as defined by applicable law. You can request opt-out
instructions by emailing support@knowallia.com.

Cookie controls and browser signals

You can control cookies through your browser settings and may delete existing cookies at any time.
Some features may not function properly if cookies are disabled (including login, security, and preferences).
“Do Not Track” signals and similar mechanisms may not be consistently supported across all browsers and tools; where
required by law, we will honor applicable opt-out preference signals.

Sharing and disclosure

We may disclose information:

Service providers and processors: hosting, analytics, monitoring, customer support, communications,
marketing, security, and payment processing vendors.
Affiliates: within our corporate group for business operations and service delivery.
Legal and safety: to comply with law, regulations, legal process, or governmental requests; to enforce
these Terms; to protect rights, property, and safety of Knowallia, users, or the public.
Business transfers: in connection with mergers, acquisitions, financing, reorganization, bankruptcy,
or sale of assets (including during due diligence).
With your direction or consent: when you request integrations or sharing.

International data transfers

Your information may be processed and stored in countries other than where you live. Such countries may have different
data protection laws. Where required, we use appropriate safeguards for cross-border transfers.

Data retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes,
enforce agreements, and for legitimate business purposes. Retention periods vary depending on the type of data and how it
is used. We may retain aggregated or de-identified data indefinitely.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to certain processing,
and to request portability of certain information. You may also have the right to withdraw consent where processing is
based on consent. To exercise rights, contact support@knowallia.com. We may request verification of your identity.

Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no system is
100% secure, and we cannot guarantee absolute security.

11) Feedback

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it
without compensation or obligation to you.

12) Suspension and Termination

We may suspend or terminate your access to the Service at any time for any reason, including if we believe you have
violated these Terms, pose a risk, or create potential legal exposure. You may stop using the Service at any time.
Provisions that by their nature should survive termination will survive (including intellectual property, disclaimers,
limitation of liability, and indemnity).

13) Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” KNOWALLIA DISCLAIMS ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY
WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED,
ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL KNOWALLIA, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR
LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF
PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE)
THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOWALLIA’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE
SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO KNOWALLIA FOR THE SERVICE IN THE
12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) 100 USD (OR THE EQUIVALENT IN YOUR LOCAL CURRENCY).

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

15) Indemnification

You agree to defend, indemnify, and hold harmless Knowallia and its affiliates, directors, employees, and agents from and
against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or
related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation
of any rights of another.

16) Copyright and IP Complaints

If you believe content on the Service infringes your intellectual property rights, please contact support@knowallia.com
with sufficient detail to locate the material and your contact information. We may remove content and/or terminate repeat
infringers where appropriate.

17) Dispute Resolution

Informal resolution: Before filing a claim, you agree to try to resolve disputes informally by emailing
support@knowallia.com with a description of the issue. If we cannot resolve within a reasonable time, either party may
pursue a formal claim.

Venue and governing law: To the fullest extent permitted by law, these Terms are governed by the laws of
the jurisdiction in which Knowallia is legally established, without regard to conflict of laws rules. You agree that
disputes will be brought in the competent courts located in that jurisdiction, unless applicable law requires otherwise.

Optional arbitration/class waiver (where permitted): Where permitted by applicable law, Knowallia may
require disputes to be resolved by binding arbitration on an individual basis and not as a class, consolidated, or
representative action. If this section is found unenforceable in your jurisdiction, it will not apply to you.

18) Miscellaneous

Severability: If any provision is unlawful or unenforceable, the remaining provisions remain in effect.
No waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment: You may not assign these Terms without our consent. We may assign these Terms freely.
Entire agreement: These Terms constitute the entire agreement between you and Knowallia regarding the Service.
Headings: Headings are for convenience only and do not affect interpretation.

19) Contact

Questions about these Terms or privacy/data practices can be sent to:

Email: support@knowallia.com

Not legal advice: This document is provided for general informational purposes and may not reflect all
legal requirements for your business or jurisdiction. Consider obtaining legal advice to adapt it to your specific needs.